Loan Care LLC offers a varied spectrum of services and assistance. It is an online sub servicing platform. in 2021, it was awarded “Star Performer for the 6th year by Fannie Mae. It upgraded to its new and improved site at that time. It is not a loan provider but a platform that focuses entirely on sub-servicing.
Pros
Easy Payments
E-Statement
Accessible
Secure
Service Transfers
Easy Payments
Existing customers can easily make payments just by signing in. Visit the link below, sign in and view your loan details, payments, etc.
Customer Sign In
E-Statement
This service is now-a-days a priority feature amongst customers. Know about your e-statements options and solve any queries by looking at the F and Q section in the link below.
Accessible
Loan Care Help Center
Loan Care’s verification process offers a voice message option to receive codes.
Secure
It has a twostep verification process.
Service Transfers To Loan Care
It takes 7 to 10 days for verification once you have applied for loan transfers.
The F and Q section of Loan Care Service Transfers is also a very effective site to solve all your questions.
Cons
Not A Loan Provider
Long But Dependable Verification Process
It doesn’t offer refinancing or new loans. You can check your options for mortgage assistance by referring to “Contact Number for New Customers” section below or visiting the link in the same section.
Loan Care takes 7 to 10 days to consider your case once submitted. You might be asked to submit identity proof such as driving license or it may ask for other proof to consider you for forbearance.
Loan Payments/Statements Or Get Mortgage Assistance
You can do this in two simple steps.
Create account or call customer service
Fill an online form
Step 1: Go to the direct link below to create new account.
Loan Care New Account
Step 2: Fill the form.
You will need your loan number, user id, social security number to fill the form.
Note: Contact numbers for new and existing customers are mentioned at the end of the article. The customer team of 600 will help you to understand or solve queries about Loan Care.
How To Become Business Partner
Step1: Visit the link below.
Loan Care
Step 2: Navigate down to the last heading.
“Interested Talk To Us”
Step 3: Fill the form.
Note: If you are a home owner and are looking to partner with Loan Care you can fill the form and select the “I am a home owner” option.
Disaster Assistance
You can visit disaster page at FEMA to know if your area is considered to be disaster affected.
If your area is disaster affected then you might be eligible for seeking mortgage assistance or payment relief. You can visit the below link to know your options.
Disaster Assistance
Loan Care LinkedIn Page
It has a very informative LinkedIn page. Click on the link below to directly jump to the page.
LinkedIn page of Loan Care LLC
Contact Number
Contact Number For New Customer
800 274 6600 is the customer service number for people looking for options of mortgage assistance.
You can also visit customer service center for online support.
Contact Number For Existing Customers
1-800-410-9609 is the contact number which you can call during customer service department hours The hours are-
Monday to Friday, 8:00 AM to 10:00 PM ET
Saturday 8:00 AM to 3:00 PM ET
There is something to be said for experience that leads to development of unique services. Companies like Loan Care and Freedom Mortgage are quite good real life examples. There are reviews of such services and information on sites that bankers and portfolio investors access daily. After reading this article, I hope that even a person without a financial background can also take advantage of such services and information.
Can I get a new loan from Loan Care?
No, you cannot get a new loan from Loan Care but if you already have a mortgage loan you can apply for mortgage assistance by creating a new account and proceeding as you get confirmation emails.
My loan was transferred to Loan Care. What should I do?
I do not live in a city where Loan Care operates. Will I be considered for mortgage assistance?
According to some review websites, you have to live in a city where Loan Care operates to get mortgage assistance. I would recommend that you confirm this by
calling customer care at 800 274 6600
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