Large companies like Walmart, Target, Best Buy, eBay, American Eagle, and many more give this policy to their customers.
How does this policy help customers?
Customers can get the adjustment charge on the product if the price of the product they recently purchased goes down due to discount sales or clearance sales. Also, customers can escape from the activity of returning the product, getting a refund and rebuying the same product in the sale to save money. Reasons behind this policy :
Every year product returns make billions of dollars loss for companies. There are many reasons for product returns. The most common reason for returning the product is the price drop on the product after the purchase. So most customers usually return their secured products as they get more discounts or benefits by repurchasing them. That increases product returns. So to reduce the returns big companies usually give a price movement policy. Through this, companies get huge profits, which shows the company’s loyalty towards their users.
Like many companies, American eagle keeps consumers’ satisfaction prior to their list. So they provide this policy to their customers for their contentment and to reduce the returns of their products.
American Eagle Price adjustment policy :
As mentioned above, large companies provide this policy to reduce their product returns. American Eagle provides this policy to their customers for customer benefits. American Eagle gives a price change within 14 days from the date of purchase. If the cost of the product goes down in that time customer can get the difference. If the price goes down multiple times in your time then you are eligible for repeated price adjustments.
American Eagles’ policy also applies to the products bought in Aerie Enterprises. Price adjustments give customers a partial refund on a product if an item you took a short time ago goes on discount or clearance sale. At American
Eagle, your refund will be credited in the form of your payment of cash or to the bank credit card you made your payment while purchasing the product. Requirements for eligibility of policy:
For claiming the difference price you need to have the original receipt that was received from the store or invoice it is an online purchase. It is not necessary to have the original tag on the cloth. If you don’t have the bill you can choose to change or store credit for the current price.
The process to get the adjustment amount :
Steps you need to follow to get the difference money
Step1: Submit the receipt or bill to the store if you are eligible to get a refund. Step2: If you cannot make it into the store, then contact customer support and report the problem. They are supposed to solve your problem and get you a refund.
But, you are not allowed for it if there seems to be deceit.
Step3: In case of an online purchase, you can report the price change to customer support and explain to them that you have bought the product very recently by providing the asked bills or invoices and asking them for the difference price. Usually, the adjustment charge will be credited to the customer’s account in 5-7 business days. It may get late in some unusual cases. So mentioning them repeatedly can make your credit done faster. Problems faced by customers :
This change of price policy is not officially written on the brand’s website. As it is not mentioned on the website customers usually face difficulty in getting the price difference. As most sales managers are not aware of this policy, customers usually face some trouble in getting the difference amount. However senior and experienced sales managers solve this problem.
Other policies:
Besides the price adjustment policy American eagle also gives a replace and return policy where customers can either return it or choose to swap the product they are unsatisfied with. But for that, you need to have evidence of purchase like a receipt, invoice or order confirmation page.
However, the return of a product like a swimsuit or a bikini is not processed if its inner protective layer is removed or damaged.
In the process of returning a product purchased online, you are not going to get the shipping or delivery charges as a part of the refund. You can return your
order even if you had lost your receipt by having proper order history or email confirmation. You can even return your order bought online at all AE or Aerie stores.
